The deadline for submitting a claim was . The deadline for updating a claim was 28 February 2026 and the portal has now closed.
The Administrator sent an email to all verified Eligible Australian Users in the Facebook Payment Program in the week commencing Monday 20 July 2026. The email was sent from the following address: DoNotReply@facebookpaymentprogram.com.au. Please refer to the email for further information in relation to your claim and review your Spam or Junk folders if you cannot locate the email in your Inbox.
The email requested Eligible Australian Users to submit their bank details via the Payment Form by Thursday 20 August 2026. This deadline has now passed and any Payment Forms submitted after this date have not been paid in the first payment round.
The Administrator has made the first-round payment on 2 September 2026 to Eligible Australian Users who submitted their payment details by 20 August 2026.
The Administrator will email Claimants in the following weeks if the payment attempt was unsuccessful. The Administrator will not be contacting claimants where the payment was processed and not returned – payments can be identified in bank statements by a reference to 'FB PP'.
The Administrator is planning to make a second-round payment in October 2026 to:
- Eligible Australian Users who submitted their payment details before 20 August 2026, however the first-round payment was unsuccessful and new bank details have been provided; and
- Eligible Australian Users who submit their payment details after 20 August 2026 and before the final deadline in October.
If you did not submit your Payment Form before 20 August 2026, please ensure you submit the form before the final deadline in October.
The timeline for any second-round payment will be different for:
- Claimants who provided an Australian bank account before 20 August 2026 and the first-round payment was unsuccessful, or Claimants who did not submit the Payment Form before 20 August 2026; and
- Claimants who provided an International bank account before 20 August 2026 and the first-round payment was unsuccessful.
| Timeline | Local bank accounts (or Payment Form not submitted) |
International bank accounts |
|---|---|---|
| First-round payment attempt | Early September 2026 | Early September 2026 |
| Administrator to contact Claimants where the first-round payment attempt failed | Mid-September 2026 | Mid to late September 2026 |
| Final deadline for Payment Form to be submitted | 8 October 2026 (11.59PM AEST) |
26 October 2026 (11.59PM AEST) |
| Second round payment processing | Mid-October 2026 | Mid to late October 2026 |
Eligible Australian Users who do not provide their bank details by the final deadline in October 2026, or where the second-round payment attempt is unsuccessful, will be deemed not to be a Claimant and shall not receive a payment under the Facebook Payment Program.
Please continue to monitor this Facebook Payment Program home page for important updates and regularly review your Inbox, Spam and/or Junk folders for emails from the Administrator.
If you have any questions, please email facebookpp@kpmg.com.au
Submit Your Payment Details
To receive your payment, please complete the form below with your bank details.
On 21 July 2026, we contacted Eligible Australian Users who are entitled to receive a payment. To receive your payment, you will need to submit your bank details using the Payment Form below.
Only Eligible Australian Users who received correspondence from us will be able to access the Payment Form.
If you have questions, please see our FAQs.
Available Payment Options
- Australian Bank Account: You can provide your Australian bank account details for a direct transfer.
- International Bank Account: If you are based outside Australia, we may be able to pay directly into your overseas bank account. For more information on supported countries and accounts, please see: Transfer money overseas | How to guide - NAB
We only use the payment information you provide in this form to process your payment. This helps us ensure your payment reaches you accurately and on time.
Submit Payment Details