February 2026 update
The Administrator sent an email to all claimants who submitted a claim in the Facebook Payment Program on either 10 or 11 February 2026. The email is from this email address: DoNotReply@facebookpaymentprogram.com.au
The email either:
- confirms your claim has been verified; or
- requests further information to verify your claim. If you are required to provide further information, please provide this information via the Submission Update page before Saturday 28 February 2026. You will be unable to upload any further information after this date.
If your claim is verified, you will receive further correspondence in June 2026 that will include your Interim Distribution Amount and information on how to provide your payment details to the Administrator. Please continue to monitor this Facebook Payment Program home page for important updates and regularly review your Inbox, Spam and/or Junk folders for emails from the Administrator in June 2026.
Evidence requirements
Evidence will not be accepted if it does not meet the below requirements:
- Identity Evidence: a current document that shows your name and date of birth, such as a Driver’s licence, Photo card issued by government authority, Passport or Birth certificate. This should not have expired.
- Facebook Account Evidence: an email from Facebook or a screenshot of your Facebook activity between 2 November 2013 and 17 December 2015 (inclusive).
- Australian User Evidence: a document from a recognised source which shows your name and address in Australia between 2 November 2013 and 17 December 2015 (inclusive) such as a utility bill, internet bill, lease agreement.
Technical issues
If you are having problems accessing the portal, we recommend you try the following:
- Use a private/incognito browser window on a personal device (i.e. not a work computer or mobile) to avoid access issues caused by managed device restrictions.
- If you have antivirus/firewall settings which maybe be interfering, you could add the portal to the list of safe websites.
- Clear your internet browser history or clearing cache & cookies (refer to Question 40 of the FAQs for guidance).
- Ensure you have a strong internet connection.
If you have any questions, please email facebookpp@kpmg.com.au
The deadline for submitting a claim was 31 December 2025.
Background to the Payment Program
Meta Platforms, Inc. (formerly Facebook, Inc.) (Meta) established a Payment Program for Eligible Australian Users in recognition of the Australian Information Commissioner's concern that those users may have suffered loss or damage as a result of interferences with their privacy arising from the conduct that is the subject of the Commissioner's concerns as identified in the Australian Information Commissioner (OAIC)'s Investigation and the Civil Penalty Proceedings.
As further set out in paragraph 8.4 of the Enforceable Undertaking, Meta has established the Payment Program on a without prejudice basis, and without any admission of liability.
Refer to the Enforceable Undertaking for further background. A link to FAQs can be found here.
KPMG has been appointed to administer the Facebook Payment Program (the Administrator).
Key dates
Important dates for the Payment Program are set out below. Please continue to monitor this page which will be used to publish any announcements including changes to dates.
| Expected Date | Activity |
|---|---|
| 31 December 2025 | Claim submission deadline. |
| Early June 2026 | Completion of assessment by Administrator. Claimants to be notified of their Interim Distribution Statement with instructions to complete payment details. |
| Mid July 2026 | All Claimants to be issued their Final Distribution Statement and Administrator to remind Claimants of the deadline to complete the payment details form. |
| 31 July 2026 | Deadline for Claimants to submit payment details. |
| Early August 2026 | Payments to Claimants. |