Submit a claim
You will need to have all relevant documents ready to upload when you submit your claim. Once your claim has been submitted, you will not be able to edit your claim unless requested by the Administrator.
The deadline for submitting a claim is 31 December 2025. The Administrator expects to be able to notify Claimants of their Interim Distribution Statement in June 2026.
Submit using the Fast Track Process
If you have received a notification from Meta with a token, your Facebook account has been identified as being eligible to participate in the Facebook Payment Program. You can submit your claim using the Fast Track Process.
Submit Fast Track claimSubmit using the Standard Process
If you have not received any notification from Meta with a token, you may still be eligible to participate in the Facebook Payment Program. You can read the details and submit your claim using the Standard Process.
Submit Standard claimBackground to the Payment Program
Meta Platforms, Inc. (formerly Facebook, Inc.) (Meta) has established a Payment Program open to Eligible Australian Users in recognition of the Australian Information Commissioner's concern that those users may have suffered loss or damage as a result of interferences with their privacy arising from the conduct that is the subject of the Commissioner's concerns as identified in the Australian Information Commissioner (OAIC)'s Investigation and the Civil Penalty Proceedings.
As further set out in paragraph 8.4 of the Enforceable Undertaking, Meta has established the Payment Program on a without prejudice basis, and without any admission of liability.
Refer to the Enforceable Undertaking for further background. A link to FAQs can be found here.
KPMG has been appointed to administer the Facebook Payment Program (the Administrator).
Meta has issued, via Facebook, a token to all accounts identified by Meta as belonging to Eligible Australian Users. These Claimants can submit their claim using the Fast Track Process. Please check your Facebook account for your token. See guidance on how to check your account here.
If you have not received a token, you may still be eligible and can submit your claim using the Standard Process. You will need to provide certain documentary evidence for the assessment by the Administrator that:
- Identifies you held a particular Facebook Account during the period 2 November 2013 to 17 December 2015, inclusive (Eligibility Period); and
- Shows you were located in Australia during the Eligibility Period.
If you are claiming loss or damage beyond a generalised concern or embarrassment, you must:
- Download and complete the prepopulated statutory declaration and have it signed and declared to be true and correct in the presence of an authorised witness;
- Explain in the statutory declaration how the loss or damage being claimed was caused by the Cambridge Analytica Incident; and
- Include contemporaneous documentary evidence in support of any specific economic or non-economic loss or damage claimed.
See further guidance on documentary evidence in the FAQs here.
Key dates
Important dates for the Payment Program are set out below. Please continue to monitor this page which will be used to publish any announcements including changes to dates.
| Expected Date | Activity |
|---|---|
| 31 December 2025 | Claim submission deadline. |
| Early June 2026 | Completion of assessment by Administrator. Claimants to be notified of their Interim Distribution Statement with instructions to complete payment details. |
| Mid July 2026 | All Claimants to be issued their Final Distribution Statement and Administrator to remind Claimants of the deadline to complete the payment details form. |
| 31 July 2026 | Deadline for Claimants to submit payment details. |
| Early August 2026 | Payments to Claimants. |
Information for Representatives or guardians
When navigating the portal, you may encounter references to "you". It is important to understand that "you" refers to the actual Facebook account holder, not the Representative or guardian who is submitting the claim on their behalf.
For further details, follow the definition for Representatives. For example, if a Representative or guardian is the person submitting the claim, the information and documents uploaded should pertain to the Facebook account holder and not the Representative or guardian. This helps ensure that all claims are processed accurately and efficiently.